FAQ

Yes, the cashier is available directly via any version of app.

We do not charge you for playing poker on your mobile. Your network operator may charge you for using data. The cost of data can vary - contact your wireless operator for details.

You can change your password simply from your account profile pages. All you need to do is to log in the website and click the ”My Profile“. Select ”Change Password“ option from below.

No. For security reasons you are only permitted to have one pokermatch.com account. If you have more than one pokermatch.com account, please contact us immediately to have the accounts merged. Failure to do so may result in closure of your pokermatch.com account and forfeiture of your account balances.

Software minimum requirements:

In case of problems with software installation contact us via [email protected].

In e-mail mention your username, model of your PC or mobile device, version of OS, and detailed description of problem, with screenshots, if possible.

No. Just double-click on the pokermatch.com icon on your desktop and it will automatically connect your PC to pokermatch.com. Enter your account name and password and click on ”Log in“ to start playing.

Please check if you have enough disk space on your computer to save the set-up file, and make sure you are connected to the internet. Also, make sure you have the necessary privileges to download files from the internet onto your computer. Log in to the administrator profile and then attempt to download the set-up file. Also make sure your internet connection is stable throughout the download process If the download process is interrupted for any reason, please delete the set-up file you have partially downloaded and then begin the download process again.

In mobile version of pokermatch.com are available all features of Desktop Software.

Make sure you have enough disk space on your computer to install the application. Ensure you have the necessary privileges to install applications on your computer. You need administrative privileges to install our software on your computer (log in as admin rather than as a guest user). Note that you can create a new profile with installation rights if you are logged in to the administrative profile on your computer.

Firewalls will sometimes fail to recognize upgraded pokermatch.com products, and block them. Open your firewall and ensure that pokermatch.com software is allowed access.

Cards are dealt randomly on every street (Flop, Turn and River) and are not set at the pre-flop stage.

You can contact [email protected] or online chat on www.pokermatch.com. Thank you for your help!

To use this feature please contact technical support (via online chat or e-mail directly to [email protected]). If you started to feel obsessed with the game or it began to have an adverse impact on your life, you can voluntarily exclude yourself from the game for a certain period of time or permanently.

First of all, check your email (including ”Spam“ folder). In most cases, Security Service sends a notification to your e-mail. You can also contact technical support to find out the reason why your account was blocked. Account lock-out takes place in case of gross PokerMatch rules violations or during an inspection of an account/user for fraud. The scam may be run by a single user, or a group of individuals against PokerMatch and (or) other players. After the investigation, the account may be unblocked in case the player's guilt was not proven or doubtful. We hope for your understanding. Security and fair play on our website is our top priority.

It is possible, but only under the condition that both accounts are verified, and the players play in turns. Otherwise, it may be considered as multiaccounting or teamplay.

It is possible in very rare cases that include good reasons to change your account.

Your access to the chat may have been blocked due to a complaint by another player of your messages with obscene language. If you are confident that is not the case, please contact our technical support for additional information.

You should contact the customer support. Report the offender's nickname, time (number of hand or table) or provide a screenshot that confirms the violation. A technical support manager will check the chat log and if a violation took place he will block the chat for the reported user. For the first time the chat will be blocked temporarily, depending on the ”gravity“. In case of a second abuse the chat for the offender will be blocked permanently.

In flash version of pokermatch.com are available all features of Desktop Software.

You can enter the Flash version of PokerMatch and play directly from your browser without the need to download or install. This means you can get instant access from any computer.